Shipping, Refunds & Returns

Shipping

• Current processing time for dispatching orders from receiving them is approx 1-2 business day, but could increase during busy periods such as holidays and e-commerce events.
• Shipping times are based on the day of dispatch, not the purchase date.
• If you place an order on Friday or during the weekend, it will be dispatched on the Monday.
• Yes, we deliver to PO Boxes & Parcel Lockers.

Prices

Royal Mail 1st Class and 2nd Class
We offer our customers 1st and 2nd class Royal Mail delivery. Please allow approximately 3-5 business days for delivery using 2nd class and 2-4 business days for 1st class. 
International
We currently use Royal Mails Standard International Postage for our international customer. Estimated delivery times are anywhere from 8-20 business days. Please be aware that when your order arrives in its destination country there may be customs and/or import charges payable to your local government authority. Unfortunately, we don’t have any control over these charges as they vary from country to country and we cannot be held responsible for any local charges on your order.
If you’d like to know whether you’ll incur import charges, please contact the relevant Customs Office in your country for further information.

Refunds & Returns

If your product is damaged or faulty
We will happily provide you with a replacement or refund if your product is faulty, incorrect, not as described and/or damaged. This doesn’t happen very often, but mistakes do happen. Please contact us at hello@glitterbombyourenemies.co.uk and we’ll sort something out straight away. We’ll apologize profusely and advise you on how to send the item back to us if required.

We do our best to package products so that there is minimal chance of them sustaining any damage while traveling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.

Depending on the damage done or what the product is, we may ask you to return the parcel to us.
If you’ve decided you’d rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us, we will refund you fully for the product as well as the initial shipping costs you may have paid.

Incorrect address entered by customer
If you enter an incorrect address (i.e missing unit / flat number, undeliverable house number etc), there are several scenarios and options.
1. If the product is not delivered and is returned to us, we will offer to re-send it to the correct address at an additional delivery cost.
2. If the product is delivered to the incorrect address, we will unfortunately not be able to refund you, as it has been delivered successfully to the intended address on the order.